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Frequently asked questions
HAVE QUESTIONS?
Order & Payment
What forms of payment do you accept?
We accept all major credit cards, debits cards, Apple Pay, Google Pay and PayPal.
Will I be charged sales tax on my purchase?
Sales tax is charged where state law requires it. It's calculated at checkout from your shipping address.
Is my information secure?
Absolutely. All the financial information is encrypted and safeguarded
Can I order online and pick up in store?
Yes. Choose free pickup at checkout and collect it at any of the four locations where Zafrah is available in person.
Can I change or cancel my order?
Yes, you can. Please contact us if you need help with your order.
How can I check the status of my order?
Log in to your Zafrah account to see the status of your order, or use the tracking link in your shipping email.
Shipping & Returns
When will my order arrive?
Orders ship within one business day, insured and with tracking. Most arrive within two to five business days.
Where do you ship?
We ship to anywhere in the US
Do you accept international orders?
Currently, we can not accept international orders
What’s your return policy?
We offer 30-day return on any purchase with the original box
If I order online, can I return or exchange my item in store?
Yes. Within 30 days, bring it to any of the four locations where Zafrah is available in person, with the original box.
What should I do if my package is lost?
No worries, please, contact us and we will sort out the problem